Privacy Policy

Last updated: 20/03/2026

1. Introduction

Resolve Psychology is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and disclose your information when you use our website or engage with our services.

We operate in accordance with the Privacy Act 2020 and the Health Information Privacy Code 2020.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Email address
• Phone number
• Information provided through contact forms or enquiries

Health Information (if you engage services)

• Relevant medical and psychological history
• Assessment information
• Clinical notes and records

Website Usage Information

• IP address
• Browser type
• Pages visited
• Cookie and analytics data

3. How Information Is Collected

Information is collected when you:

• Submit a form via our website
• Contact us by email or phone
• Engage our services
• Interact with our website

4. Purpose of Collection

Your information is collected to:

• Respond to enquiries
• Provide psychological services
• Manage appointments and communication
• Improve website functionality and user experience
• Meet legal and professional obligations

5. Disclosure of Information

Personal information will not be sold or shared for marketing purposes.

Information may be disclosed:

• With your consent (e.g. to other health professionals or services)
• Where required by law
• Where there is a risk of serious harm to you or others
• To trusted service providers who support business operations (e.g. secure booking or telehealth platforms)

6. Confidentiality

As part of professional and ethical obligations, your information is treated as confidential. Disclosure without consent occurs only in limited circumstances, such as legal requirements or safety concerns.

7. Storage and Security

Reasonable steps are taken to ensure your information is protected from loss, unauthorised access, misuse, or disclosure. This includes secure digital systems and restricted access to records.

8. Cookies and Analytics

This website may use cookies and analytics tools to improve functionality and understand website usage. You can modify your browser settings to decline cookies if preferred.

9. Retention of Information

Information is retained only for as long as necessary to fulfil the purposes outlined in this policy and to meet legal and professional requirements.

10. Access and Correction

You have the right to request access to your personal information and to request corrections if needed. Requests can be made using the contact details below.

11. Third-Party Websites

This website may contain links to external websites. Resolve Psychology is not responsible for the privacy practices or content of those sites.

12. Contact

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Resolve Psychology

Website: https://resolvepsychology.co.nz/

Email: admin@resolvepsychology.co.nz